Privacy policy

At Silly Sarah, we care about your privacy as much as we care about teeth! This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase our products. We follow data protection laws, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, to keep your details safe and secure.

What Information We Collect

We collect different types of personal information depending on how you interact with us. This includes:

  • When you place an order, your name, email address, billing and delivery addresses, phone number, and payment details.
  • When you browse our website, we collect data about how you use our site, such as pages visited and products viewed, using cookies and similar technologies.
  • When you contact us, any details you provide when reaching out for customer support or inquiries.

How We Use Your Information

We use your information to make shopping with Silly Sarah as smooth as possible. This includes:

  • Processing your orders and delivering your toothpaste right to your doorstep.
  • Improving our website by understanding how visitors interact with it.
  • Providing customer support and answering your questions.
  • Sending you updates and offers (only if you’ve opted in, no spam, we promise!).
  • Complying with legal obligations, such as fraud prevention and tax reporting.

Sharing Your Information

We only share your personal information with trusted partners when necessary to provide our services. This includes:

  • Payment providers (e.g., Shopify Payments, PayPal) to process transactions securely.
  • Delivery companies to ensure your order reaches you promptly.
  • Website analytics services to help us improve our website experience.

We never sell your data to third parties.

Keeping Your Information Safe

We take security seriously and use encryption, secure payment gateways, and other safeguards to protect your personal data. However, no online transmission is 100% secure, so we encourage you to use strong passwords and keep your details private.

Your Rights

Under the GDPR, you have rights over your personal information, including:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can ask us to correct any inaccurate or incomplete information.
  • Deletion: You can ask us to delete your data, except where we need it for legal reasons.
  • Marketing Preferences: You can opt out of marketing emails at any time.

To exercise any of these rights, simply email us at hi@sillysarah.co.uk.

Cookies and Tracking Technologies

We use cookies (not the delicious kind, unfortunately) to improve your browsing experience. You can manage cookie preferences in your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law or how we operate. Any major updates will be posted here.

Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
Email: hi@sillysarah.co.uk
Address: 86-90 Paul Street, London, EC2A 4NE

Thanks for trusting Silly Sarah, we’re here to keep smiles happy and healthy!

Last updated: 24 February 2025.